Doh, I’ve forgotten my password

Not to worry, all you need to do is go to the login page and press the 'Forgot your password?' link on screen. You will then be emailed a link, which will allow you to set up a new password.

I can’t access my account

If you created your account before May 2019, you will need to create a new one with us. This is because we launched our shiny new website in May 2019. You can create a new account here.

I haven’t received a confirmation/dispatch email

Sometimes our emails can end up in spam/junk folders depending on your email settings, so do take a look in these folders. If you still can’t find any emails from us, then it may be the case that there is a typo in the email address you registered with us. If you get in touch with our Customer Collective they’ll be able to help out with this. You can contact the team via email (, through our Live Chat on the website (Monday-Friday, 10am-5pm GMT) and on Cosmolle Facebook Messenger

Need further help?

Contact us through our live chat (Monday-Friday, 10am-5pm GMT) or with the following options: