Will you still deliver to the EU after Brexit?
Yes, and we will do everything we can to minimise any disruption to our customers based in Europe.
Which countries do you ship to?
Cosmolle ships to 41 locations worldwide, including:
Australia, Andorra, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, UK, United States.
How long does delivery take and how much will it cost?
During the festive season and Black Friday period we will do our best to make sure that your order reaches you on time but due to the high volume of orders, your order might take a little longer to reach you than usual.
Cosmolle offers free shipping worldwide for orders over £50 / €75 / $90 or more (after any discounts have been applied). For smaller orders the shipping fees vary by country and are indicated at checkout.
Please note that in order for Express deliveries to be fulfilled they must be placed before 13:30 GMT, Monday to Friday. ‘Business days’ are considered to be Monday to Friday, excluding UK Bank Holidays. Your order may take an additional 2-3 working days to arrive if you place it during any UK Bank Holidays or over the weekend.
As always if you have any questions about your delivery please get in touch with our Customer Collective who will be happy to look into it for you. You can contact the team via email (firstname.lastname@example.org), through our Live Chat on the website (Monday-Friday, 10am-5pm GMT) and on Cosmolle Facebook Messenger
Can I track my order?
All Standard and Express orders are tracked, you will receive an email containing the tracking details once your order has been dispatched.
Please note that Standard shipping to the following locations is untracked: Andorra, Bulgaria, Croatia, Cyprus, Estonia, Finland, Latvia, Lithuania, Malta, Slovakia and Turkey, so we recommend referring to the estimated delivery time frames at check-out.
Help, my tracking doesn’t make sense!
Just so you know, the tracking system does not update daily, but at various steps along the journey. If you are having trouble figuring out the tracking of your order, then please get in touch with our Customer Collective who will be happy to look into it for you. You can contact the team via (email@example.com), through our Live Chat on the website (Monday-Friday, 10am-5pm GMT) and on Cosmolle Facebook Messenger
Do you deliver to PO boxes?
We are unable to deliver to PO boxes or lockers, so please provide a full and accurate street address.
Can you ship to multiple addresses?
We can only ship to one address per order. If you wish to ship to multiple addresses, then separate orders will need to be placed.
If I buy multiple items, will everything come packaged together?
This depends on how many items you buy, but we do our very best to package everything together to increase efficiency, avoid excess packaging and reduce environmental impact. If you want to know exactly how your specific order will come packaged, just get in touch with our Customer Collective. You can contact the team via email (firstname.lastname@example.org), through our Live Chat on the website (Monday-Friday, 10am-5pm GMT) and on Cosmolle Facebook Messenger